At Kibbutz Group, we strive to ensure your satisfaction with our products. Please review our Refund and Exchange Policy carefully. Once goods have been delivered, they are not eligible for return. However, if you receive a product that is defective, expired, or does not match your order, we will gladly exchange it for a replacement, free of charge. Please note that exchanges are subject to the availability of the product in our inventory.

Exceptions and Conditions

1. Product Condition: All items eligible for exchange must be unused and in their original condition, with all labels and packaging intact. Items that have been tampered with, broken, or used will not be accepted for exchange.
2. Serviceable Area: Exchanges are only available if your location is serviceable by our logistics team.
3. Associated Gifts/Offers: If your purchase included a free gift or promotional item, the value of the refund or replacement may be adjusted until we receive the free item(s) in satisfactory condition.
4. Self-Shipped Returns: If you choose to return an item by shipping it yourself, please ensure it is securely packed to prevent damage during transit. We recommend using a reliable courier service for self-shipped returns.
5. Non-Returnable Items: Perishable goods, such as seeds and flowers, cannot be returned if the packaging has been opened or damaged.
6. Return Timeframe: Products must be returned within 7 days of delivery. To initiate a return, please contact our customer care team at +91———-.

Proof of Purchase

To process your return, we require a receipt or proof of purchase. Please do not return the item directly to the manufacturer.

Refund Process (if applicable)

Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed, and the credit will be applied to your original payment method within 7 to 10 working days.

Late or Missing Refunds (if applicable)

If you haven’t received your refund, please follow these steps:

• Check your bank account again.
• Contact your credit card company, as it may take some time before the refund is officially posted.
• Contact your bank, as processing times can vary.
• If you’ve done all of the above and still haven’t received your refund, please reach out to us at xyz@kibbutzgroup.com.
  
  

Exchanges (if applicable)

We only replace items that are defective or damaged. If you need to exchange an item for the same product, please email us at xyz@kibbutzgroup.com and send your item to the following address:

[ADDRESS OF KIBBUTZ GROUP]

Governing Law

These terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes related to this policy shall be subject to the exclusive jurisdiction of the courts in India.

Shipping

To return your product, please mail it to:

[ADDRESS OF KIBBUTZ GROUP]

You are responsible for paying the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please note that the time required for your exchanged product to reach you may vary depending on your location.